Cancellation Policy

Cancellation Policy

CANCELLATION BY Try adventure DUE TO WEATHER & UNEXPECTED EVENTS

Should Try Adventure, cancel your tour because of weather, or any other unexpected event out of our control, you can rest assured that you will be refunded the entire cost of the tour.

The weather in Iceland is very unpredictable and cancellations due to weather can happen at any time.

Try Adventure will make every effort to do every tour we operate, but sometimes it’s just not safe or impossible due to road closures.
It is your responsibility to provide Try Adventure with proper contact details (phone number and/ or email) so that we can cancel and potentially rearrange your tour in good time.

Try Adventure will always attempt to reschedule your tour or offer a viable alternative as a first action in all cancellation scenarios.


FORCE MAJEURE

Defined as an unforeseeable circumstance that prevents someone from fulfilling a contract beyond the reasonable control of a party. Try Adventure reserves the right to suspend or terminate the performance of it’s obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.

These unforeseeable circumstances include (but not limited to) the following: War, riots, fire, flood, hurricane, typhoon, earthquake, volcanic eruptions, lightning, rockslide, explosion, strikes, lockouts, slowdowns, pandemics, epidemics, other public health concerns, international travel restrictions, terrorism, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing it’s respective obligations under the contract.

In the event of Force Majeure, Try Adventure will not be liable for any refunds and this clause will supersede all other cancellation policies, when appropriate. With that said, Try Adventure will always attempt to rearrange, reschedule or change your booking whenever possible.

We again, advise that all travellers take out comprehensive travel insurance that covers Force Majeure and all other eventualities for international travel.


CANCELLATION PROCESS

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveller of each reservation, and delivered by email to info@tryadventure.is in order to be valid. Once received the amendment or cancellation needs to be confirmed by Try Adventure before further action can be taken.

If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days. The stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. Please note that we can not be responsible for delays/ or additional transaction fees of the reimbursement to your account once it has been processed by us.


CANCELLATION OF TOURS by you

 If you have booked a tour with Try Adventure, and wish to cancel the following conditions apply:
More than 7 days notice we will refund 80% of the cost of the tour. This covers our transactional and direct costs due to cancellation.

Less than 7 days, but more than 48 hours notice, you will be refunded 50% of the tour price.

Less than 48 hours notice, no refund is provided. We will always attempt to reschedule you onto a new trip departure, where possible.



If you have only paid a deposit when the cancellation request is received, please note that the cancellation fee is based on the full tour price and not a percentage of the deposit amount.


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